Frequently Asked Questions
Everything you need to know about your Moon Nude shopping experience.
How do I determine the right size for me?
Each product page features a detailed sizing guide tailored to that specific collection. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What is the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.
Do you offer international shipping?
Yes, Moon Nude ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Moon Nude garments?
To maintain the quality and longevity of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle inside a mesh laundry bag.